Sales Lead: Store Ops & Customer Experience

West Marine; California (MO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Paid time off

Job summary

West Marine is seeking a Sales Lead to help achieve sales goals by planning, coordinating, and managing all store operations while delivering high-level customer service. The role emphasizes meeting annual targets, controlling inventory shrinkage, and maintaining a positive work life.

It combines leadership with advanced selling skills to strengthen customer relationships and drive sales, aligned with West Marine's Know More, Get More, Boat More philosophy.

Qualifications

• Strong verbal and written communication skills.
• Excellent sales and customer service abilities.
• Attention to detail and strong organizational skills.
• Proven ability to meet deadlines and manage time effectively.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Assist in implementing store strategies to meet or exceed annual sales and contribution goals.
• Work with the team to grow wholesale business and market share through planning and goal setting.
• Ensure the store and staff exemplify our brand and service, adhering to promotional programs and proper display of sale items.
• Actively participate in and coach the team on programs and procedures that drive sales.
• Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards.
• Develop strategies to achieve West Advantage membership and Private Label penetration goals.
• Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
• Provide high-level customer support with expertise in boating products, building and maintaining customer relationships.
• Recommend additional items and services that complement customer needs.
• Serve as “Manager on Duty” during assigned shifts.
• Perform other job-related responsibilities as assigned.

Skills

Sales leadership

Customer service

Communication

Time management

Microsoft Office

Education

High school diploma

Tools

POS systems

Job description

West Marine is seeking a Sales Lead to help achieve sales goals by planning, coordinating, and managing all store operations while delivering high-level customer service. The role emphasizes meeting annual targets, controlling inventory shrinkage, and maintaining a positive work life.

It combines leadership with advanced selling skills to strengthen customer relationships and drive sales, aligned with West Marine's Know More, Get More, Boat More philosophy.