Store Experience Leader: Customer Outreach & Growth

CB2; Coral Gables (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

CB2 in Coral Gables, FL is seeking an Assistant Store Leader - Customer Experience & Outreach to guide the sales team in delivering outstanding customer experiences. You will own customer resolution and empower timely decisions to address needs and concerns, acting as a mentor, educator, and coach to your team.

You will collaborate with the Store Leader to drive sales, set KPI targets, and ensure a consistent brand image and top-notch service across the store.

Qualifications

• 2+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• In collaboration with the Store Leader, manage and delegate workload across the store.
• Establish and communicate critical metrics and expectations for sales, operations, and training.
• Coach and develop associates to drive performance and meet sales goals.
• Lead customer resolution and ensure excellent in-store service.
• Participate in seasonal planning and execution with the leadership team.
• Analyze results and translate data into actions to improve KPI results.

Skills

Communication skills

Interpersonal skills

Problem solving

Delegation

Leadership

Customer service

Tools

Microsoft Office

Google applications

Computer systems

Tablet devices

Job description

CB2 in Coral Gables, FL is seeking an Assistant Store Leader - Customer Experience & Outreach to guide the sales team in delivering outstanding customer experiences. You will own customer resolution and empower timely decisions to address needs and concerns, acting as a mentor, educator, and coach to your team.

You will collaborate with the Store Leader to drive sales, set KPI targets, and ensure a consistent brand image and top-notch service across the store.