Store Operations Leader — Drive Excellence & Team Growth

Sephora; Los Angeles (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive culture

Job summary

Sephora in Los Angeles is hiring an Operations Leader to drive store efficiency and exceptional client experiences. You will lead the operations team, oversee inventory and merchandising, and coach others to perform at their best.

The role requires minimum 2 years of leadership in retail or hospitality, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Expect evenings, weekends, and holidays as part of flexible scheduling.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met.
• Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
• Coach and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives.
• Partner with the team to deliver exceptional service and contribute to achieving store goals.
• Promote a culture of inclusivity and teamwork; ensure safety and adherence to policies.

Skills

Leadership

People development

Communication

Time management

Problem solving

Customer service

Job description

Sephora in Los Angeles is hiring an Operations Leader to drive store efficiency and exceptional client experiences. You will lead the operations team, oversee inventory and merchandising, and coach others to perform at their best.

The role requires minimum 2 years of leadership in retail or hospitality, strong communication, and the ability to manage multiple tasks in a fast-paced environment. Expect evenings, weekends, and holidays as part of flexible scheduling.