Retail Operations Leader | Elevate Customer Experience

LVMH; Thousand Oaks (CA); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora in Thousand Oaks, CA is seeking an Operations Leader to drive store operations and support an exceptional client experience. You will lead the operations team, oversee inventory and merchandising, and coach colleagues to perform at their best.

The role requires at least 2 years of leadership experience in retail or hospitality, strong communication, and the ability to manage time and priorities in a fast-paced environment.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams.
• Excellent communication and interpersonal skills.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact by overseeing inventory management, replenishment, order fulfillment, and maintaining operational standards.
• Drive brand presentation through visual merchandising, promotions, and store maintenance to support sales.
• Support client experience by partnering with the team to deliver exceptional service and hit store goals.
• Coach and develop team members to follow processes, selling behaviors, and performance metrics.
• Foster inclusivity and teamwork to empower every employee.
• Uphold Sephora standards by following company policies and ensuring a safe, enjoyable shopping experience.

Skills

Leadership

Coaching

Communication

Problem-solving

Time management

Organizational skills

Team motivation

Job description

Sephora in Thousand Oaks, CA is seeking an Operations Leader to drive store operations and support an exceptional client experience. You will lead the operations team, oversee inventory and merchandising, and coach colleagues to perform at their best.

The role requires at least 2 years of leadership experience in retail or hospitality, strong communication, and the ability to manage time and priorities in a fast-paced environment.