Store Operations Leader: Drive Excellence & Experience

LVMH; Charlotte (NC); Hybrid; USD 33,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing programs

Job summary

Sephora in Charlotte seeks an Operations Leader to drive store operations, manage inventory, and coach the team to deliver exceptional client experiences. You’ll oversee merchandising, promotions, and store upkeep while upholding Sephora standards.

The role emphasizes leadership, strong communication, and the ability to work nights, weekends, and holidays in a fast-paced retail environment. Competitive hourly pay and benefits are offered.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferable in retail operations or hospitality
• Proven ability to lead, coach, and develop teams to achieve goals
• Strong attention to detail with excellent problem-solving and organizational skills
• Effective time management and ability to prioritize in dynamic environment
• Excellent communication and interpersonal skills
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
• Physically able to lift and carry up to 50 pounds as needed

Responsibilities

• Lead with impact: You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation: Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience: Partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop: Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork: Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: Follow company policies and help create a safe and enjoyable shopping experience for all

Skills

Leadership

Coaching

Communication

Time management

Problem solving

Team motivation

Organizational skills

Job description

Sephora in Charlotte seeks an Operations Leader to drive store operations, manage inventory, and coach the team to deliver exceptional client experiences. You’ll oversee merchandising, promotions, and store upkeep while upholding Sephora standards.

The role emphasizes leadership, strong communication, and the ability to work nights, weekends, and holidays in a fast-paced retail environment. Competitive hourly pay and benefits are offered.