Store Operations Leader — Customer Service & Team Development

Burlington; Reading (Berks County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Associate discount

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid time off

Paid holidays

Sick time

401(k) plan

Job summary

Burlington Stores, Inc. in Wyomissing, PA is seeking an Operations Service Manager to lead store operations, coach cashiers and customer service teams, and drive excellent service and professionalism.

You will collaborate with district and regional teams to ensure smooth operations, oversee receiving and inventory accuracy, and support staffing, training, and succession planning to build a strong, trusted store team.

Qualifications

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or multi-unit retail organization.
• Ability to work a flexible schedule including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs; travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail Management

Team Leadership

Scheduling software

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. in Wyomissing, PA is seeking an Operations Service Manager to lead store operations, coach cashiers and customer service teams, and drive excellent service and professionalism.

You will collaborate with district and regional teams to ensure smooth operations, oversee receiving and inventory accuracy, and support staffing, training, and succession planning to build a strong, trusted store team.