Store Operations Leader: Customer Experience & Training

Rack Room Shoes; Lake Park (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Rack Room Shoes in Lake Park, GA is seeking an Assistant Manager to support the Store Manager in day-to-day operations, ensure policy compliance, and lead staff with training and direction. In the Store Manager’s absence, you will assume full responsibility for operations and strive to exceed sales, service, and operational goals.

You will focus on safety, customer experience, staff development, merchandise presentation and adherence to company standards while coordinating scheduling, payroll,

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills.
• Knowledge of Corporate and Store Operations policies and procedures.
• Understanding of standards of Store Presentation and visual merchandising.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience with high service levels.
• Manage POS transactions, sales, discounts, refunds, loyalty and opening/closing procedures.
• Inventory control including receiving, pricing, markdowns and damaged merchandise.
• Merchandising and visual presentation to company standards.
• Payroll control including scheduling and time/attendance.
• Training and development of direct reports and adherence to policies.
• Loss prevention and protection of company assets.
• Develop a thorough understanding of day-to-day store operations.

Skills

Background check

Communication skills

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Basic math

Policies & procedures

Store presentation standards

Job description

Rack Room Shoes in Lake Park, GA is seeking an Assistant Manager to support the Store Manager in day-to-day operations, ensure policy compliance, and lead staff with training and direction. In the Store Manager’s absence, you will assume full responsibility for operations and strive to exceed sales, service, and operational goals.

You will focus on safety, customer experience, staff development, merchandise presentation and adherence to company standards while coordinating scheduling, payroll,