Store Leader: KPI-Driven Customer Experience

belron; Bridgeport (Montgomery County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive weekly pay and bonus

Tuition reimbursement up to $5,250

Benefits package valued at $10k+ (401k

Paid training and tools provided

Job summary

Safelite is seeking a Store Manager to lead day-to-day store operations, deliver outstanding customer service, and manage staff performance. You will supervise open/close procedures, staffing, scheduling, cash handling, inventory, and loss prevention to uphold safety and quality standards.

You will coach teams to meet KPIs, conduct crucial conversations, and ensure all technicians maintain SafeTech certification while delivering high-quality vehicle glass services.

Qualifications

• High School Diploma/GED or 5–7 years leadership/supervisory experience.
• 3+ years leadership experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.

Responsibilities

• Oversee daily store operations including opening/closing, work order management, Check-In/Check-Out procedures, and cash handling.
• Drive team performance to hit KPIs and company goals (NPS, Time to Serve, job completion, conversions).
• Ensure technicians are SafeTech certified and maintain quality installs/repairs.
• Provide guidance on vehicle/equipment maintenance and recordkeeping; coordinate with marketing for displays.
• Respond promptly to client complaints and warranty issues.

Skills

Leadership

Customer service

Communication

Coaching & team development

Education

High School Diploma / GED

Tools

Microsoft Office Suite

POS systems

Job description

Safelite is seeking a Store Manager to lead day-to-day store operations, deliver outstanding customer service, and manage staff performance. You will supervise open/close procedures, staffing, scheduling, cash handling, inventory, and loss prevention to uphold safety and quality standards.

You will coach teams to meet KPIs, conduct crucial conversations, and ensure all technicians maintain SafeTech certification while delivering high-quality vehicle glass services.