Store Operations Leader - Customer Experience & Growth

Kroger Family of Companies; Washington (IN); On-site; USD 55,000 - 85,000; Full time

Job summary

Kroger Family of Companies in Indiana is seeking a Store Manager to oversee all store departments and uphold Kroger's core values of respect, integrity, and safety. You will share responsibility for store performance, lead scheduling, operations, and human resources in partnership with department heads.

You will drive sales, manage budgets, reduce shrink, and coach a team of associates to deliver exceptional customer service.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience as department manager, service manager, or equivalent role.
• Experience leading, coaching and developing associates to meet customer service, operational and business goals in a retail environment.
• Experience using KPIs, metrics and data insights to drive decisions.
• Proven ability to collaborate across departments and influence others to improve store performance.

Responsibilities

• Assist store manager and associates in delivering a positive customer shopping experience.
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives.
• Develop action plans to communicate survey results and drive improvements.
• Identify opportunities and implement timely solutions with department heads.
• Model exceptional customer service and resolve issues promptly.
• Support total store operations in the store manager’s absence.
• Help achieve weekly, period and annual sales and budgets targets.
• Collaborate with managers to maximize sales and profit and reduce shrink.
• Contribute to budgeting discussions and labor/expense controls.
• Communicate effectively with associates and liaise with district management.
• Build relationships with local community organizations and, if applicable, union representatives.

Skills

Team leadership

Coaching

Data-driven decision making

Cross-department collaboration

Customer service focus

Education

High school diploma/GED

Job description

Kroger Family of Companies in Indiana is seeking a Store Manager to oversee all store departments and uphold Kroger's core values of respect, integrity, and safety. You will share responsibility for store performance, lead scheduling, operations, and human resources in partnership with department heads.

You will drive sales, manage budgets, reduce shrink, and coach a team of associates to deliver exceptional customer service.