Store Operations Leader: Customer Experience & Growth

CVS Health Corporation; Rantoul (IL); On-site; USD 2,617,000 - 3,995,000; Full time

Job summary

The CVS Health Corporation is seeking an Operations Manager to join our CVS/pharmacy store leadership team. You will drive store execution, inventory control, staff development and exceptional customer service to build consumer loyalty and ensure smooth daily operations.

Under the Store Manager's supervision, you will lead a productive team, manage scheduling, and contribute to financial management and policy implementation while promoting CVS customer service culture and a safe, compliant

Qualifications

• Required: Deductive reasoning ability, advanced analytical skills and computer skills.
• Required: Advanced communication skills, leadership, supervision, and influencing skill.
• Required: Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store's crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Skills

Analytical skills

Leadership

Supervision

Influencing

Computer skills

Education

High School diploma or equivalent

Job description

The CVS Health Corporation is seeking an Operations Manager to join our CVS/pharmacy store leadership team. You will drive store execution, inventory control, staff development and exceptional customer service to build consumer loyalty and ensure smooth daily operations.

Under the Store Manager's supervision, you will lead a productive team, manage scheduling, and contribute to financial management and policy implementation while promoting CVS customer service culture and a safe, compliant