Store Operations Leader — Customer Experience

CVS Health Corporation; Decatur (GA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Job summary

CVS Health Corporation in the United States is seeking an Operations Manager to support the Store Manager in leading a CVS/pharmacy store. You will drive store execution, supervise staff, manage sales and inventory, and uphold a culture of exceptional customer service.

The role focuses on leadership, policy implementation, and financial management while ensuring a positive customer experience. The position requires a full-time flexible schedule including early shifts, nights, and weekends.

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Lead others and work effectively with store crews.
• Supervise, assign and direct activities of the store’s crew.
• Effectively communicate information to store crew and supervisors in an open and timely manner.
• Support Store Manager with action plans for operational and service improvement.
• Assist customers with their questions, problems and complaints.
• Promote CVS customer service culture (greet, offer help, and thank).

Skills

Analytical skills

Communication

Leadership

Time management

Education

High School diploma or equivalent

Job description

CVS Health Corporation in the United States is seeking an Operations Manager to support the Store Manager in leading a CVS/pharmacy store. You will drive store execution, supervise staff, manage sales and inventory, and uphold a culture of exceptional customer service.

The role focuses on leadership, policy implementation, and financial management while ensuring a positive customer experience. The position requires a full-time flexible schedule including early shifts, nights, and weekends.