Store Operations Leader: Customer Experience & Growth

Walgreens; Chicago (IL); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens in Chicago, IL seeks a store leadership professional to supervise customer service associates and front-end operations while supporting the Store Manager in achieving company deliverables.

The role involves leading recruitment, performance management, and discipline, ensuring compliance with policies, and optimizing inventory and store profitability. English fluency and a relevant degree or supervisory experience are required.

Qualifications

• Bachelor’s degree or two years supervisory experience with a high school diploma/GED.
• Fluent in reading, writing, and speaking English.
• Leadership abilities and strong business acumen.
• Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training.

Responsibilities

• Oversees customer experience and front-end/store operations.
• Supports Store Manager to achieve company deliverables and manages scheduling.
• Leads recruitment, performance management, and discipline for team members.
• Manages inventory, pricing changes, and adherence to SOPs across store operations.
• Ensures compliance with laws and company policies, including alcohol, tobacco, pharmacy, and fresh food.

Skills

Leadership

Communication skills

Customer service

English fluency

Education

Bachelor’s degree

High School Diploma/GED with 2 years supervisory experience

Store Manager training LEAP

Job description

Walgreens in Chicago, IL seeks a store leadership professional to supervise customer service associates and front-end operations while supporting the Store Manager in achieving company deliverables.

The role involves leading recruitment, performance management, and discipline, ensuring compliance with policies, and optimizing inventory and store profitability. English fluency and a relevant degree or supervisory experience are required.