Store Operations Leader: Pharmacy & Customer Experience

Walgreens; Silverdale (IN); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking a Store Operations Supervisor to lead front-end and pharmacy support, driving customer experience and store profitability. You will supervise and develop team members, manage scheduling, and ensure compliance with policies.

This role partners with the Store Manager, oversees inventory, merchandising, and analytics to improve performance; requires strong leadership and coaching.

Qualifications

• Supervisory and leadership experience in retail or pharmacy operations.
• Proven ability to coach, train, and manage performance of team members.
• Strong customer service focus with ability to resolve issues promptly.

Responsibilities

• Lead front end and pharmacy operations with a focus on customer experience.
• Recruit, hire, coach, and discipline team members to meet goals.
• Monitor store performance, optimize inventory and merchandising.
• Collaborate with Store Manager to plan scheduling and coverage.
• Ensure compliance with policies and safety regulations.

Skills

Customer service

Leadership

Scheduling

Coaching

Training

Performance management

Discipline

Communication

Inventory management

Tools

POS systems

Inventory management systems

Job description

Walgreens is seeking a Store Operations Supervisor to lead front-end and pharmacy support, driving customer experience and store profitability. You will supervise and develop team members, manage scheduling, and ensure compliance with policies.

This role partners with the Store Manager, oversees inventory, merchandising, and analytics to improve performance; requires strong leadership and coaching.