Store Operations Leader (Front End & Pharmacy)

Walgreens; Baltimore (MD); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens in the United States seeks an experienced store operations leader to supervise customer service associates and front-end operations, ensuring excellent patient and customer experiences across pharmacy and retail.

The role emphasizes recruiting, coaching, performance management, scheduling, and adherence to company policies while driving sales, profitability, and compliance with regulations.

Qualifications

• Bachelor’s degree or equivalent supervisory experience.
• Proven leadership, communication, and business acumen.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Supervises store front-end operations and team members to meet company goals.
• Assists Store Manager with scheduling, coaching, and performance management.
• Ensures customer experience standards and resolves complaints promptly.
• Oversees cash handling, merchandising, and inventory control.

Skills

Leadership

Communication

People management

Staff training

Customer service

Education

Bachelor’s degree

High School Diploma/GED + 2 years supervisory experience

Job description

Walgreens in the United States seeks an experienced store operations leader to supervise customer service associates and front-end operations, ensuring excellent patient and customer experiences across pharmacy and retail.

The role emphasizes recruiting, coaching, performance management, scheduling, and adherence to company policies while driving sales, profitability, and compliance with regulations.