Store Operations Leader - Customer Experience & Coaching

DICK'S Sporting Goods; Whitehall (Lehigh County); On-site; USD 42,000 - 56,000; Full time

Job summary

DICK'S Sporting Goods in the Lehigh Valley is seeking a dedicated Assistant Store Manager to lead store operations and deliver exceptional customer service. You will champion brand standards, coach teammates, and drive performance across Front End, Freight and Operations.

The role emphasizes hands-on leadership, scheduling to match traffic, payroll management, and adherence to cash handling and loss prevention policies. Prior retail supervisory experience is required.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of retail management experience.

Responsibilities

• Oversee store operations and drive brand and operational excellence.
• Coach and develop teammates; manage scheduling and payroll to meet budget.
• Ensure compliance with cash handling procedures and safety requirements.
• Directly manage Front End, Freight and Operations staff; provide leadership across store.
• Conduct interviews and participate in hiring for the Operations department.

Skills

Retail management

Education

High school diploma or equivalent

Job description

DICK'S Sporting Goods in the Lehigh Valley is seeking a dedicated Assistant Store Manager to lead store operations and deliver exceptional customer service. You will champion brand standards, coach teammates, and drive performance across Front End, Freight and Operations.

The role emphasizes hands-on leadership, scheduling to match traffic, payroll management, and adherence to cash handling and loss prevention policies. Prior retail supervisory experience is required.