Store Operations Lead - Customer Experience Champion

FedEx Office; Marco Island (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

FedEx Office is seeking an Assistant Manager to lead a store, ensuring a consistent and positive customer experience. You will assist in supervising staff, manage daily operations, and oversee production, retail, pickup and shipping processes.

In the absence of the Store Manager, you will run the store and uphold FedEx Office policies. The role requires maintaining a customer-focused environment, training team members, and communicating performance metrics to leadership.

Qualifications

• High School diploma or equivalent is required.
• Prior supervisory experience is preferred.
• Strong customer-service and communication skills are expected.

Responsibilities

• Lead store business unit to ensure a consistently positive customer experience.
• Supervise and assist team members across operations, production and retail.
• Coach, train, and provide feedback to staff on performance and policies.
• Ensure payroll, scheduling and daily close-out tasks are performed accurately.

Skills

Customer service

Supervisory experience

Communication

Education

High School diploma or equivalent

Job description

FedEx Office is seeking an Assistant Manager to lead a store, ensuring a consistent and positive customer experience. You will assist in supervising staff, manage daily operations, and oversee production, retail, pickup and shipping processes.

In the absence of the Store Manager, you will run the store and uphold FedEx Office policies. The role requires maintaining a customer-focused environment, training team members, and communicating performance metrics to leadership.