Store Team Leader — Customer Experience & Operations

FedEx Group; Concord (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead a store team and deliver a consistent, high-quality customer experience. You will supervise daily operations, assist in payroll, scheduling, and POS close-out, and ensure adherence to all store policies.

The role emphasizes coaching staff, maintaining a professional environment, and coordinating production, retail, and shipping activities. Prior supervisory experience and a high school diploma are required.

Qualifications

• Customer service excellence and a positive attitude towards staff and customers.
• Experience supervising teams and coordinating store operations.
• Ability to manage payroll and daily close-out processes.
• Familiarity with shipping, production, and retail workflows.

Responsibilities

• Lead a FedEx Office store team to deliver consistent customer experiences.
• Monitor and improve production, retail, shipping, and pickup workflows.
• Assist in scheduling, payroll, and daily POS close-out tasks.
• Hire, train, and coach team members; provide performance feedback.
• Ensure policy adherence and maintain a clean, professional store environment.

Skills

Customer service

Team leadership

Store operations

Payroll management

Education

High School diploma or equivalent

Job description

FedEx Office is seeking a Store Assistant Manager to lead a store team and deliver a consistent, high-quality customer experience. You will supervise daily operations, assist in payroll, scheduling, and POS close-out, and ensure adherence to all store policies.

The role emphasizes coaching staff, maintaining a professional environment, and coordinating production, retail, and shipping activities. Prior supervisory experience and a high school diploma are required.