Retail Experience Lead & Operations Supervisor

FedEx Office and Print Services; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

FedEx Office and Print Services in the United States seeks a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent, positive customer experience. You will assist in supervising all team members and operations, monitoring production, retail, self-service, shipping, and quality control processes.

You will help manage payroll, scheduling, and daily close-out of POS while ensuring policies are followed and customer satisfaction is maintained.

Qualifications

• High school diploma or equivalent required.
• 1+ year of related supervisory experience preferred.
• Demonstrates strong customer service and communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and satisfaction.
• Maintains a customer-focused environment across store operations (production, retail, self-service, shipping).
• Oversees store flow to improve service and ensures deadlines and quality checks are met.
• Provides training and development to team members and assists Store Manager with hiring.
• Coaches and counsels team members to ensure policy adherence and performance improvement.
• Keeps communication with Store Manager and production teams on goals and KPIs.
• Oversees shipping-related services and daily store activities.
• Performs payroll, scheduling, and other administrative duties as needed.

Skills

Customer service

Supervisory experience

Team leadership

Communication

Education

High School diploma or equivalent

Tools

POS system

Job description

FedEx Office and Print Services in the United States seeks a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent, positive customer experience. You will assist in supervising all team members and operations, monitoring production, retail, self-service, shipping, and quality control processes.

You will help manage payroll, scheduling, and daily close-out of POS while ensuring policies are followed and customer satisfaction is maintained.