Store Assistant Manager: Customer Experience Leader

FedEx Group; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead a store business unit and ensure a consistent, positive customer experience. You will supervise team members, oversee production, retail, and shipping processes, and coordinate payroll and daily close-out of POS in partnership with the Store Manager.

The role emphasizes coaching, training, and maintaining high standards of service, with responsibilities spanning customer flow, quality checks, and adherence to company policies.

Qualifications

• High School diploma or equivalent is required.
• 1+ year of related experience, prior supervisory experience preferred.
• Strong customer service and communication skills are essential.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Evaluates the efficiency and productivity of team members in creating positive customer experiences
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
• Oversees shipping related services and activities
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed

Skills

Supervisory experience

Customer service

Communication skills

Safety awareness

Physical fitness

Education

High School diploma or equivalent

Job description

FedEx Office is seeking a Store Assistant Manager to lead a store business unit and ensure a consistent, positive customer experience. You will supervise team members, oversee production, retail, and shipping processes, and coordinate payroll and daily close-out of POS in partnership with the Store Manager.

The role emphasizes coaching, training, and maintaining high standards of service, with responsibilities spanning customer flow, quality checks, and adherence to company policies.