Store Operations Leader: Customer Experience Champion

Petroleum Marketing Group; Fayetteville (NC); Hybrid; USD 40,000 - 56,000; Full time

Job summary

Petroleum Marketing Group is seeking a Store Manager for its Fayetteville, NC location. You will oversee day-to-day operations, ensure exceptional customer service, supervise staff, manage scheduling, inventory, and cash handling, and maintain shop compliance with PMG standards in a fast-paced environment.

The role requires hands-on leadership, reliability, and the ability to motivate a team while keeping store running efficiently.

Qualifications

• High school diploma or GED (or college degree)
• Basic math, cash-handling, and computer skills
• Strong customer service and communication skills
• Leadership skills
• Work a minimum of 45 hours per week
• Valid NC Driver’s License
• Schedule Flexibility

Responsibilities

• Greet customers and provide an exceptional experience on an ongoing basis
• Operate cash register, according to PMG standards, surrounding cash handling, record keeping, and paperwork
• Train, coach, and hold employees accountable
• Execute daily tasks with speed, accuracy, and efficiency
• Reports to store in emergency situations: Break-ins, robbery, alarm setting, etc.
• Maintain compliance with policies and procedures; keep records and inputs data into computer system
• Ensure all shifts are covered
• Manage store operations including cleanliness, customer service, inventory, stocking, ordering

Skills

Cash handling

Customer service

Leadership

Scheduling

Inventory management

Education

High school diploma or GED

Job description

Description

Store Manager is responsible for the day-to-day operation of the store, including customer service, employee supervision, scheduling, inventory, cash handling, cleanliness, and compliance with PMG company standards. Candidate is a dependable, hands-on leader who can motivate a team, maintain high service standards, and keep store running efficiently in a fast-paced environment.

Duties and Responsibilities *Includes, but not limited to:

• Greet customers and provide an exceptional experience on an ongoing basis
• Operate cash register, according to PMG standards, surrounding cash handling, record keeping, and paperwork
• Ability to train, coach, and hold employees accountable
• Execute daily tasks with speed, accuracy, and efficiency
• Reports to store in emergency situations: Break-in, robbery, alarm setting, failure of staff to lock up and set alarm, etc.
• Remain drug free and submit to random drug screens
• Follow and adhere to all policies regarding vendor check in procedures, inventory reporting procedures, employee discipline procedures, and employee handbook
• Perform work with Integrity, Honesty, and Respect
• Maintenance of records and inputs data into computer system provided
• Ensure all shifts are covered
• Manages the operations of the store including but not limited to:
• Cleanliness, customer service, inventory, stocking, ordering, and any other requests from District and Area Manager

*Training will be provided on your duties and responsibilities*

Requirements

Education

• High school diploma or general education degree (GED), or college degree

Skills & Abilities

• Basic math, cash-handling, and computer skills
• Previous restaurant, retail, hospitality, or customer-service experience
• Valid NC Driver’s License
• Schedule Flexibility
• Strong customer service and communication skills
• Leadership skills
• Work a minimum of 45 hours per week
• Working Cell Phone with texting ability

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.