Store Operations Lead | Customer Experience & Team Coach

Petroleum Marketing Group; Fayetteville (NC); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Petroleum Marketing Group is seeking a Store Manager to direct overall store operations, manage inventory and cash controls, and lead staff to deliver exceptional customer service. The role focuses on safety, cleanliness, product rotation, and adherence to PMG policies.

Training will be provided for the listed duties and responsibilities. The candidate will oversee daily tasks across front-end operations, assist cashiers, and ensure compliance with all standards.

Qualifications

• Basic math, cash-handling, and computer skills required.
• Previous restaurant, retail, hospitality, or customer-service experience preferred.
• Reliable transportation and schedule flexibility are important.
• Strong customer service and communication abilities expected.

Responsibilities

• Greet customers and provide an exceptional experience on an ongoing basis.
• Operate cash register with accuracy and complete paperwork per PMG standards.
• Train, coach, and hold employees accountable when needed.
• Execute daily store tasks quickly and efficiently.
• Report emergencies to management and follow security procedures.
• Remain drug-free and submit to random drug screens as required.
• Conduct inventory checks and prepare trend reports per upper management directives.
• Follow policies on vendor check-in, inventory reporting, and employee procedures.
• Communicate daily issues and challenges with Management.
• Ensure safety and operational excellence in all tasks.
• Maintain business records and input sales data into the system.
• Oversee store operations including cleanliness, stocking, and maintenance.
• Assist cashiers and supervise shifts for stocking, registers, and cleanup.
• Supervise parking lot, pumps, lighting, and equipment maintenance.

Skills

Basic math

Cash handling

Computer skills

Customer-service

Communication

Education

HS diploma or GED, or college degree

Job description

Petroleum Marketing Group is seeking a Store Manager to direct overall store operations, manage inventory and cash controls, and lead staff to deliver exceptional customer service. The role focuses on safety, cleanliness, product rotation, and adherence to PMG policies.

Training will be provided for the listed duties and responsibilities. The candidate will oversee daily tasks across front-end operations, assist cashiers, and ensure compliance with all standards.