Store Operations Lead — Customer Experience & Team Training

Petroleum Marketing Group; Fayetteville (NC); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Petroleum Marketing Group is seeking a Store Manager in Fayetteville, NC. You will lead daily store operations, oversee inventory, and ensure top-tier customer service while maintaining safety and security standards.

Responsibilities include training staff, managing cash controls, and directing tasks to meet management directives. The role requires high school diploma or higher and flexibility to adapt to scheduling needs.

Qualifications

• Basic math, cash-handling, and computer skills.
• Previous restaurant, retail, hospitality, or customer-service experience.
• Reliable transportation.
• Schedule Flexibility.
• Strong customer service and communication skills.

Responsibilities

• Greet customers and provide an exceptional experience.
• Operate cash register and manage cash handling, record keeping, and paperwork.
• Train, coach, and hold employees accountable.
• Execute daily store tasks with speed, accuracy, and efficiency.
• Maintain store cleanliness, stocking, and inventory rotation.
• Supervise parking lot, pumps, lighting, and equipment.
• Assist cashiers and cover shifts as needed.
• Ensure safety policies and operational procedures are followed.

Skills

Basic math; cash-handling; computer

Customer-service experience

Strong communication skills

Schedule flexibility

Reliable transportation

Education

High school diploma or GED or college degree

Tools

POS system

Job description

Description

Performs and directs overall store management. Controls inventory and money control systems. Directs staff to ensure that customer service, product rotation, stocking, cleanliness, inventory, and anything directed by management is maintained. Maintains standards of safety and security. Delegates and assists in training new team members. Maintains cash controls and bank deposits. Exceptional customer service is a major component of this position.

Duties and Responsibilities *Includes, but not limited to:

• Greet customers and provide an exceptional experience on an ongoing basis
• Operate cash register, according to PMG standards, surrounding cash handling, record keeping, and paperwork
• Ability to train, coach, and hold employees accountable
• Execute daily store tasks with speed, accuracy, and efficiency
• Reports to the store in emergency situations: Break-in, robbery, alarm setting, failure of staff to lock up and set alarm, etc.
• Remain drug free and submit to random drug screens
• Conduct or delegate cigarette inventory counts, trend sheets, and any other reports prescribed by upper management
• Follow and adhere to all policies regarding vendor check in procedures, inventory reporting procedures, employee discipline procedures and employee handbook procedures
• Communication of daily issues/challenges with Management
• Ensure PMG policies and procedures surrounding Safety and Operational Excellence are executed
• Perform work with Integrity, Honesty, and Respect
• Support Management with other assigned tasks
• Maintenance of business records and inputs all sales data into the computer system provided
• Manages the operations of the store including but not limited to:
• Cleanliness, customer service, inventory rotation, adequate stocking, ordering, and any other direct request from management
• Assists cashiers in sales transactions and operates a shift to include stocking, cash register, cleaning and any other duties prescribed to the cashiers
• Supervise the maintenance of the parking lot, gasoline pumps, trashcans, lighting and general machinery necessary to operate a convenience store

*Training will be provided on your duties and responsibilities*

Requirements

Education

• High school diploma or general education degree (GED), or college degree

Skills & Abilities

• Basic math, cash-handling, and computer skills
• Previous restaurant, retail, hospitality, or customer-service experience
• Reliable transportation
• Schedule Flexibility
• Strong customer service and communication skills

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.