Store Operations Lead - Customer Experience and Training

Petroleum Marketing Group; Fayetteville (NC); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Petroleum Marketing Group seeks a Store Manager to oversee day-to-day store operations, staff leadership, and customer service excellence at our Fayetteville location. You will manage inventory, cash controls, and safety protocols while ensuring high standards of service and efficiency.

The role requires basic math, cash handling, and strong communication skills, along with a GED or higher. Training will be provided to support success in this leadership position.

Qualifications

• Basic math, cash-handling, and computer skills.
• Experience in restaurant, retail, hospitality, or customer service.
• Reliable transportation and flexible schedule.
• Strong customer service and communication abilities.

Responsibilities

• Greet customers and provide an exceptional experience.
• Operate cash register with accuracy and proper paperwork.
• Train, coach, and hold employees accountable.
• Perform daily store tasks with speed and efficiency.
• Manage store operations including cleanliness and inventory.
• Supervise parking lots, pumps, and general equipment maintenance.
• Ensure safety and security procedures are followed.
• Communicate daily issues to Management.

Skills

Basic math

Cash-handling

Computer skills

Customer-service experience

Reliable transportation

Schedule flexibility

Strong communication skills

Education

High school diploma or GED, or college degree

Job description

Description

Performs and directs overall store management. Controls inventory and money control systems. Directs staff to ensure that customer service, product rotation, stocking, cleanliness, inventory, and anything directed by management is maintained. Maintains standards of safety and security. Delegates and assists in training new team members. Maintains cash controls and bank deposits. Exceptional customer service is a major component of this position.

Duties and Responsibilities *Includes, but not limited to:

• Greet customers and provide an exceptional experience on an ongoing basis
• Operate cash register, according to PMG standards, surrounding cash handling, record keeping, and paperwork
• Ability to train, coach, and hold employees accountable
• Execute daily store tasks with speed, accuracy, and efficiency
• Reports to the store in emergency situations:
• Break-in, robbery, alarm setting, failure of staff to lock up and set alarm, etc.
• Remain drug free and submit to random drug screens
• Conduct or delegate cigarette inventory counts, trend sheets, and any other reports prescribed by upper management
• Follow and adhere to all policies regarding vendor check in procedures, inventory reporting procedures, employee discipline procedures and employee handbook procedures
• Communication of daily issues/challenges with Management
• Ensure PMG policies and procedures surrounding Safety and Operational Excellence are executed
• Perform work with Integrity, Honesty, and Respect
• Support Management with other assigned tasks
• Maintenance of business records and inputs all sales data into the computer system provided
• Manages the operations of the store including but not limited to:
• Cleanliness, customer service, inventory rotation, adequate stocking, ordering, and any other direct request from management
• Assists cashiers in sales transactions and operates a shift to include stocking, cash register, cleaning and any other duties prescribed to the cashiers
• Supervise the maintenance of the parking lot, gasoline pumps, trashcans, lighting and general machinery necessary to operate a convenience store

*Training will be provided on your duties and responsibilities*

Requirements

Education

• High school diploma or general education degree (GED), or college degree

Skills & Abilities

• Basic math, cash-handling, and computer skills
• Previous restaurant, retail, hospitality, or customer-service experience
• Reliable transportation
• Schedule Flexibility
• Strong customer service and communication skills

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

PMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.