Store Operations Leader & Customer Experience Champion

O'Reilly Auto Parts; Arvada, Town of Dresden (CO, NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions Start

Health/Medical/Dental/Vision insurance

Flexible Spending Account (FSA)

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager across sales, customer service, and store operations. This role will lead the team in delivering exceptional service, manage staffing during peak periods, and help with recruitment and training activities.

You will be responsible for daily operations, ensuring timely processing of buy online/shippable orders, returns, and invoicing, while maintaining store standards and safety procedures.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and execute programs like Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot.
• Work with the store manager to ensure the retail sales counter is adequately staffed during peak hours.
• Assist the store manager in setting team member goals, giving feedback, coaching and ensuring training updates.
• Assist in recruiting tasks, scheduling and participating in interviews with management input.
• Answer the telephone according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner with shipment notifications as needed.
• Coordinate outside purchases and ensure returns are processed efficiently and properly.
• Ensure merchandise, including core charges and warranties, are invoiced before product leaves the store.

Skills

Sales specialist training

Assistant Manager Certification

RSS Certification

Spanish language proficiency

Education

Certified Parts Professional Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager across sales, customer service, and store operations. This role will lead the team in delivering exceptional service, manage staffing during peak periods, and help with recruitment and training activities.

You will be responsible for daily operations, ensuring timely processing of buy online/shippable orders, returns, and invoicing, while maintaining store standards and safety procedures.