Store Operations Lead & Customer Experience Champion

O'Reilly Auto Parts; South Gate (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive wages & PTO

Stock Purchase Plan & 401k with match

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role leads a team, ensures staffing during peak hours, and participates in hiring and training.

You will manage customer service programs and ensure efficient store processes. The position requires certifications and training in sales and management, with additional credentials preferred.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels at the retail showroom and drive program adherence.
• Ensure adequate staffing during peak hours and assist in hiring and training of team members.
• Perform store opening/closing duties, handle money/deposits, and secure the store per policy.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• All other duties as assigned.

Skills

Spanish language

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance, and operations. The role leads a team, ensures staffing during peak hours, and participates in hiring and training.

You will manage customer service programs and ensure efficient store processes. The position requires certifications and training in sales and management, with additional credentials preferred.