Store Operations Leader & Customer Experience

Petroleum Marketing Group, Inc.; Fayetteville (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Petroleum Marketing Group, Inc. is seeking a store manager to oversee daily operations at our Fayetteville location. You will direct staff, maintain inventory controls, ensure safety, and uphold high standards of customer service and integrity.

The role includes training employees, managing cash handling, and supervising store facilities to ensure smooth operation and compliance with PMG policies. The position requires a high school diploma or GED, strong communication skills, reliability, and

Qualifications

• Basic math, cash-handling, and computer skills.
• Previous restaurant, retail, hospitality, or customer-service experience.
• Reliable transportation.
• Schedule flexibility.
• Strong customer service and communication skills.

Responsibilities

• Greet customers and provide an exceptional experience on an ongoing basis
• Operate cash register, according to PMG standards, surrounding cash handling, record keeping, and paperwork
• Ability to train, coach, and hold employees accountable
• Execute daily store tasks with speed, accuracy, and efficiency
• Reports to the store in emergency situations: Break-in, robbery, alarm setting, failure of staff to lock up and set alarm, etc.
• Remain drug free and submit to random drug screens
• Conduct or delegate cigarette inventory counts, trend sheets, and any other reports prescribed by upper management
• Follow and adhere to all policies regarding vendor check in procedures, inventory reporting procedures, employee discipline procedures and employee handbook procedures
• Communication of daily issues/challenges with Management
• Ensure PMG policies and procedures surrounding Safety and Operational Excellence are executed
• Perform work with Integrity, Honesty, and Respect
• Support Management with other assigned tasks
• Maintenance of business records and inputs all sales data into the computer system provided
• Manages the operations of the store including but not limited to:
• Cleanliness, customer service, inventory rotation, adequate stocking, ordering, and any other direct request from management
• Assists cashiers in sales transactions and operates a shift to include stocking, cash register, cleaning and any other duties prescribed to the cashiers
• Supervise the maintenance of the parking lot, gasoline pumps, trashcans, lighting and general machinery necessary to operate a convenience store
• Training will be provided on your duties and responsibilities*

Skills

Basic math

Cash-handling

Computer skills

Customer-service experience

Communication skills

Schedule flexibility

Reliable transportation

Education

High school diploma or GED

Job description

Petroleum Marketing Group, Inc. is seeking a store manager to oversee daily operations at our Fayetteville location. You will direct staff, maintain inventory controls, ensure safety, and uphold high standards of customer service and integrity.

The role includes training employees, managing cash handling, and supervising store facilities to ensure smooth operation and compliance with PMG policies. The position requires a high school diploma or GED, strong communication skills, reliability, and