Store Operations Leader — Customer Experience

CVS Health; Falmouth (MA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is hiring an Operations Manager to lead store execution and performance with a focus on outstanding customer service. You will supervise the store team, drive sales and inventory controls, and partner with the Store Manager to implement action plans for service improvement.

The role requires flexibility for a full-time schedule, including early mornings, overnights, and weekends. Prior retail supervisory experience is preferred; benefits include medical, dental, and vision coverage,

Qualifications

• Deductive reasoning and advanced analytical skills; computer skills.
• Advanced communication, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Skills

Deductive reasoning

Analytical skills

Advanced communication

Leadership

Scheduling flexibility

Education

High School Diploma or equivalent

Job description

CVS Health is hiring an Operations Manager to lead store execution and performance with a focus on outstanding customer service. You will supervise the store team, drive sales and inventory controls, and partner with the Store Manager to implement action plans for service improvement.

The role requires flexibility for a full-time schedule, including early mornings, overnights, and weekends. Prior retail supervisory experience is preferred; benefits include medical, dental, and vision coverage,