Store Operations Lead: Wow Customer Experience

Five Below; Laurel (MD); On-site; USD 29,000 - 39,000; Full time

Job summary

Five Below in Laurel, MD is seeking a Store Manager on Duty to lead daily store operations, supervise associates, and ensure a fast, friendly checkout experience. You will open or close the store, secure cash, and address urgent issues while maintaining high standards of customer service.

With at least 1 year of management experience and strong verbal and written communication, you will train staff, boost sales through merchandising, and coordinate with the leadership team to run an efficient,

Qualifications

• High School Graduate or equivalent; College experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.
• Must be at least 18 years old.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Management experience

Customer service

Verbal and written communication

Multi-tasking

Flexibility in schedule

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Laurel, MD is seeking a Store Manager on Duty to lead daily store operations, supervise associates, and ensure a fast, friendly checkout experience. You will open or close the store, secure cash, and address urgent issues while maintaining high standards of customer service.

With at least 1 year of management experience and strong verbal and written communication, you will train staff, boost sales through merchandising, and coordinate with the leadership team to run an efficient,