Store Operations Lead: Training & Customer Experience

Floor & Decor; Arlington (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Paid vacation and sick time

Job summary

Floor & Decor is looking for a dynamic team member to train Product Sales Specialists while ensuring a positive shopping experience for customers. The role includes managing store operations, including opening and closing responsibilities.

Ideal candidates will possess a strong background in customer service and the ability to lead a team effectively. Employees enjoy comprehensive benefits, bonus opportunities, and a supportive work environment.

Qualifications

• 1 year of customer service/sales experience or equivalent education.
• Independent judgment in managing a fast-paced environment.
• Ability to handle physical work and lift moderately heavy objects.

Responsibilities

• Train and develop Product Sales Specialists.
• Ensure customers receive exceptional service and product information.
• Support opening and closing of the store.

Skills

Excellent communication skills (verbal & written)

Ability to exercise independent discretion and judgment

Team Leadership

Customer service skills

Education

High School Diploma or GED

Job description

Floor & Decor is looking for a dynamic team member to train Product Sales Specialists while ensuring a positive shopping experience for customers. The role includes managing store operations, including opening and closing responsibilities.

Ideal candidates will possess a strong background in customer service and the ability to lead a team effectively. Employees enjoy comprehensive benefits, bonus opportunities, and a supportive work environment.