Retail Department Lead & Training Coach

Floor & Decor Holdings Inc.; Los Angeles (CA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Paid vacation and holidays

Job summary

Floor & Decor Holdings Inc. is seeking a role focused on training and developing Product Sales Specialists to ensure customers have a positive shopping experience with exceptional service and product information.

The position emphasizes guiding the team, maintaining merchandising standards, handling checkout processes, and delivering knowledgeable assistance to shoppers in a fast-paced retail setting.

Qualifications

• 1 year of customer service or sales experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process customers at check-out using the POS system.
• Process refunds and exchanges according to guidelines.
• Stock and tag merchandise displays and create price signs.
• Provide direction to product sales specialists and ensure high service levels.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a role focused on training and developing Product Sales Specialists to ensure customers have a positive shopping experience with exceptional service and product information.

The position emphasizes guiding the team, maintaining merchandising standards, handling checkout processes, and delivering knowledgeable assistance to shoppers in a fast-paced retail setting.