Retail Training Lead — Sales & Customer Experience

Floor & Decor; Melbourne (FL); On-site; USD 22,041 - 33,062; Full time

Job summary

Floor & Decor seeks a trainer for Product Sales Specialists to deliver exceptional customer service and comprehensive product information. You will guide staff, complete certification courses, and ensure accurate pricing, merchandising, and showroom presentation.

Responsibilities include assisting customers, processing transactions, and educating shoppers through informative demonstrations and classes. A focus on safety, accuracy, and teamwork is required to maintain store standards.

Qualifications

• High School Diploma or GED required.
• 1 year customer service/sales experience required.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Provide direction to product sales specialists to ensure attentive customer service.
• Complete product specialist certification courses.
• Demonstrate understanding of merchandise and installation.
• Assist with showroom merchandising, pricing, and organization.
• Greet customers and assist with product questions.
• Process checkout and handle refunds/exchanges.

Skills

Customer service

Communication

Sales

Multi-tasking

Education

High School Diploma or GED

Tools

POS system

Forklift operation

Job description

Floor & Decor seeks a trainer for Product Sales Specialists to deliver exceptional customer service and comprehensive product information. You will guide staff, complete certification courses, and ensure accurate pricing, merchandising, and showroom presentation.

Responsibilities include assisting customers, processing transactions, and educating shoppers through informative demonstrations and classes. A focus on safety, accuracy, and teamwork is required to maintain store standards.