Store Operations Lead (Third Person in Charge)

Albertsons Companies; Novato (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Safeway is seeking a Third Person in Charge to oversee store operations when the Store Director and Assistant Store Director are unavailable. This role serves as a catalyst for leadership development and oversees customer service, merchandising execution, and staff training.

Responsibilities include supervising the late shift, coordinating with department leads, initiating corrective actions, handling customer relations, and contributing to marketing and product placement strategies.

Qualifications

• High School Diploma or equivalent required.
• Four+ years of retail experience required.
• Retail grocery experience preferred.

Responsibilities

• Works primarily closing shifts to run total store operations in the absence of the Store Director and ASD.
• Works with the Assistant Store Director on center of store operations and fills in for Assistant Store Director on their days off, when the ASD is filling in for Store Director, or while the ASD is on vacation.
• Overall management responsibility for the total store operation, including supervision of all employees and the handling of customer complaints, in the absence of the Store Director and Assistant Store Director.
• Initiates corrective action as needed in the absence of the Store Director and Assistant Store Director.
• Acts as the liaison between the Store Director/Assistant Store Director and the late shift operations to ensure smooth operations of the store.
• Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service. Engages in suggestive selling and other sales techniques. Handles customer relations issues.
• Performs ordering, receiving, storing, pricing, stocking, and merchandising duties. Coordinates with late shift employees/department leads in planning, organizing, and directing day-to-day operations of the store during the late shift and special sales/AD needs. Assists with implementing Company and Division merchandising policies and/or Store Director instructions.
• Coordinates with Assistant Store Director to prepare "things to do list" for night stockers for closing shifts; prepares "things to do list" for day stockers for day or mid shifts.
• May perform duties of the receiving clerk in the absence of the Inventory Control Clerk.
• Build and execute marketing and merchandising plans for the store working with Head Clerks, PICs, and Food Clerks.
• Ordering for displays and working with day stockers to minimize out of stocks.
• Support Store Director and Assistant Store Director with execution of the strategies to improve product placement, profit, sales, store standards, and other key metrics.
• Trains Head Clerks/PICs for possible promotion to Third Person in Charge.
• Support the Store Director with the overall success of the Company's Safety Culture and Safety programs in the store to provide a safe work environment for employees and shopping experience for customers
• Coordinates with Store Director and Head Bookkeeper/In-Store Recruiter to assess and meet hiring needs by ensuring positions are posted, interviews are scheduled for the Store Director, Assistant Store Director, or Third Person with candidates, and the onboarding of new hires takes place after hiring decisions are made.
• Ensures that the required web-based training is administered to new employees and ensures all mandatory training is provided to each new hires and newly promoted employees and maintained in personnel files.
• Store assignments can change due to operational needs.

Skills

Customer service

Supervisory skills

Store operations

Written and verbal communication

Leadership

Teamwork

Initiative

Flexible hours

Independent work

Interpersonal skills

Basic math

Education

High School Diploma (or equivalent)

Job description

Safeway is seeking a Third Person in Charge to oversee store operations when the Store Director and Assistant Store Director are unavailable. This role serves as a catalyst for leadership development and oversees customer service, merchandising execution, and staff training.

Responsibilities include supervising the late shift, coordinating with department leads, initiating corrective actions, handling customer relations, and contributing to marketing and product placement strategies.