Store Operations Lead - Team Growth & Service

Royal Farms; Easton (MD); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Royal Farms in Easton, MD is seeking an Assistant Store Manager to support daily store operations and help drive short-term planning and performance across all departments. This role supervises associates, coaches team members, and ensures consistent execution of our service standards and safety policies.

You will partner with the Store Manager to deliver exceptional customer experiences, optimize sales, and lead a high-performing team in a fast-paced retail environment, with incentive-based

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Minimum of 1 year of experience in fast food, retail, or related management.
• Proven leadership skills with the ability to supervise and motivate teams.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills with the ability to prioritize and delegate tasks.
• Basic proficiency in business math, accounting, and computer applications.
• Demonstrated analytical and decision-making abilities.

Responsibilities

• Provide customer service leadership and engage with the community to support store initiatives.
• Develop and coach a high-performing retail team through onboarding, training, and ongoing development.
• Deliver timely coaching and feedback to ensure performance standards.
• Recognize and reward team members for high performance and align with advancement opportunities.
• Address employee relations issues with fairness and resolution-oriented approaches.
• Uphold store policies, safety procedures, and asset management.
• Monitor store performance and collaborate with the Store Manager on short- and long-term strategies.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Team Development

Analytical Thinking

Staff Supervision

Education

High school diploma or GED

Associate’s degree

Job description

Royal Farms in Easton, MD is seeking an Assistant Store Manager to support daily store operations and help drive short-term planning and performance across all departments. This role supervises associates, coaches team members, and ensures consistent execution of our service standards and safety policies.

You will partner with the Store Manager to deliver exceptional customer experiences, optimize sales, and lead a high-performing team in a fast-paced retail environment, with incentive-based