Store Operations Lead — Service & Merchandising

Lowe's Home Centers, LLC; Ohio; On-site; USD 65,000 - 90,000; Full time

Job summary

Lowe's Home Centers, LLC is seeking a skilled store leadership professional to manage a team of supervisors and associates supporting product categories in the assigned area. You will model exceptional customer service while maintaining in-stock positions and a clean, safe store environment.

You’ll set clear goals, monitor progress, coach staff, and escalate issues to senior management as needed, driving service, pricing and operational programs to meet store targets.

Qualifications

• 2+ years experience leading associates in a retail environment.
• 3+ years experience in a fast-paced cross-functional work environment.
• 1 year experience performing manager-on-duty responsibilities and managing daily store operations.
• 1 year experience directly managing a team of sales associates in retail or related sectors.
• Experience using Microsoft Office Suite.
• Experience in retail store freight flow logistics.

Responsibilities

• Lead and develop a team of supervisors and associates supporting product categories.
• Model customer service, in-stock position, and store cleanliness.
• Set and track measurable service and operational goals daily.
• Provide coaching, feedback and development opportunities to team members.
• Manage performance against established goals and address concerns with supervisors.
• Drive execution of service, pricing and operational programs in the area.

Skills

Leadership

People Management

Customer service focus

Cross-functional collaboration

Retail operations

Education

Bachelor’s degree related field

Tools

Genesis

M2O

Project Tool

Thin Client

Microsoft Office

Job description

Lowe's Home Centers, LLC is seeking a skilled store leadership professional to manage a team of supervisors and associates supporting product categories in the assigned area. You will model exceptional customer service while maintaining in-stock positions and a clean, safe store environment.

You’ll set clear goals, monitor progress, coach staff, and escalate issues to senior management as needed, driving service, pricing and operational programs to meet store targets.