Retail Operations Lead - Elevate Store Experience

PetSmart; Winchester (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart seeks a Retail Operations Lead to drive store excellence, overseeing merchandising, inventory management, pet care operations, and opening/closing duties. You will lead associates, train staff, and ensure a safe, organized shopping environment.

The role emphasizes delivering a positive customer experience, maintaining stock integrity, and executing promotions in a fast-paced retail setting.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; ability to work evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail.

Responsibilities

• Lead store operations and merchandising to optimize sales.
• Oversee associates and delegate daily tasks.
• Support training, onboarding, and coaching for growth.
• Manage inventory, receiving, displays, and promotions.
• Ensure POS accuracy and policy compliance.
• Uphold store standards and code of ethics.
• Assist in opening and closing procedures and cycle counts.

Skills

Retail supervision

Customer focus

Team leadership

Communication

Problem solving

Job description

PetSmart seeks a Retail Operations Lead to drive store excellence, overseeing merchandising, inventory management, pet care operations, and opening/closing duties. You will lead associates, train staff, and ensure a safe, organized shopping environment.

The role emphasizes delivering a positive customer experience, maintaining stock integrity, and executing promotions in a fast-paced retail setting.