Store Operations Lead & Repair Coach

Asurion; Mobile (AL); On-site; USD 26,000 - 36,000; Full time

Job summary

Asurion in Mobile, AL seeks an Assistant Store Manager to support daily store operations, customer experience, and repair performance. The role acts as the second‑in‑command to the Store Manager, assisting with onboarding, training, and delegation while ensuring consistency with company standards.

The position requires hands‑on leadership across front‑of‑house, repairs, and inventory, with flexibility to travel between market locations.

Qualifications

• Leadership skills to support Store Manager and lead daily store activities.
• Proficiency in repair and front‑of‑house workflows to ensure customer satisfaction.

Responsibilities

• Support Store Manager in daily store operations including opening/closing, customer flow, repair intake and completion.
• Oversee repair queue management, ticket review, and communication with customers.
• Lead front‑of‑house tasks, customer check‑in, diagnostics, and service interactions.
• Assist with onboarding, coaching, and development of team members.
• Ensure inventory handling, cycle counts, and shrink prevention are followed.

Skills

Front-of-house operations

Repair processes

Customer service

Team development

Training & onboarding

Job description

Asurion in Mobile, AL seeks an Assistant Store Manager to support daily store operations, customer experience, and repair performance. The role acts as the second‑in‑command to the Store Manager, assisting with onboarding, training, and delegation while ensuring consistency with company standards.

The position requires hands‑on leadership across front‑of‑house, repairs, and inventory, with flexibility to travel between market locations.