Retail Store Leader

Asurion; Mobile (AL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Starting pay plus incentives

Benefits package including health, 1+2

Tuition reimbursement and training

Job summary

ubreakiFix by Asurion in Mobile, AL is seeking a Store Leader to drive store performance and coach a high-performing team in a fast-paced tech environment.

You will lead retail sales experts, manage daily operations from inventory to repair quality, and deliver exceptional customer experiences while balancing sales, service, and operational goals.

Qualifications

• 1+ years of leadership with a track record of achieving or exceeding sales targets while coaching and developing employees.
• 2+ years of customer service experience.
• Results-driven mindset with motivation to exceed goals and lead a high-performing team.
• Ability to balance sales, service, and operational responsibilities in a dynamic retail environment.
• Flexibility to work weekends, holidays, and varying shifts.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Lead and motivate a team of retail sales experts to achieve goals in repair volume, sales, and speed; conduct reviews and provide feedback.
• Coach, develop, and empower your team to grow skills and deliver exceptional customer service.
• Address customer issues and help the team resolve challenges.
• Model strong interpersonal skills to ensure an exceptional customer experience.
• Manage daily store operations, including inventory, repair quality, and workflow.
• Support all roles in the store, from device repair to customer service.

Skills

Leadership experience

Customer service

Microsoft Excel

Education

High School Diploma or GED

Job description

Store Leader

Mobile, AL

$21.51/hr + unlimited sales bonus potential

Our Store Leaders are high-impact contributors who drive store performance, coach high-performing teams, and shape customer experiences. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will lead a team, drive store results, and grow your career in a fast-paced tech environment.

What's in it for you:

• Starting Pay: $21.51 per hour + unlimited sales incentives. (Store leaders earn on average $1,094/month on top of their base pay!)
• Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Unlock your career potential: You'll have access to ongoing training, and professional development opportunities to elevate your career and support your goals - that includes tuition reimbursement.

What's expected of you:

• Lead and motivate a team of retail sales experts to achieve their potential and consistently exceed goals in repair volume, sales, and speed. Conduct performance reviews and provide feedback.
• Coach, develop, and empower your team to grow their skills, exceed performance targets, and deliver exceptional customer service.
• Address customer issues and help your team work through challenges.
• Ensure an exceptional customer experience by modeling strong interpersonal skills, problem-solving, and coaching your team to do the same.
• Manage daily store operations, including inventory, repair quality, and workflow, to support a fast-paced environment.
• Support all roles in the store, ranging from device repair to customer service.

To be successful at uBreakiFix, you'll bring:

• High School Diploma or equivalent (GED)
• 1+ years of leadership experience with a track record of achieving or exceeding sales targets while coaching and developing employees.
• 2+ years of customer service experience
• A competitive, results-driven mindset with the motivation to exceed goals and lead a high-performing team.
• Comfort navigating the balance of sales, service, and operational responsibilities in a dynamic retail environment.
• Flexibility to work weekends, holidays, and varying shifts
• Proficiency in Microsoft Office, especially Excel

About Asurion:

Asurion is the world's leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions. #INDSTORES