Assistant Store Manager — Commission-Driven Ops Leader

Asurion Insurance Services; Mokena (IL); On-site; USD 32,000 - 44,000; Full time

Job summary

Asurion Insurance Services in Mokena, IL is seeking an Assistant Store Manager to support daily store operations, customer experience, and repair performance. This hourly leadership role functions as second-in-command to the Store Manager and requires hands-on support for technicians and front-of-house staff.

You will help onboard and train team members, delegate tasks, and adapt within the market to maintain service levels and business continuity.

Qualifications

• Experience supporting store operations and front-of-house activities.
• Understanding of repair workflows and quality standards.
• Ability to coach technicians and onboard new staff.

Responsibilities

• Support the Store Manager in daily operations, customer flow, repair intake and completion.
• Ensure adherence to company processes, standards and customer experience expectations.
• Assist with task delegation, service levels, and repair commitments.
• Monitor workflow, address operational issues, and maintain productivity.
• Support inventory, routing to other locations as needed, and ensure reliable transportation for coverage.
• Lead by example in front-of-house leadership and customer service.

Skills

Front-of-house operations

Repair processes

Repair queue management

Team development & training

Operational execution

Delegation

Job description

Asurion Insurance Services in Mokena, IL is seeking an Assistant Store Manager to support daily store operations, customer experience, and repair performance. This hourly leadership role functions as second-in-command to the Store Manager and requires hands-on support for technicians and front-of-house staff.

You will help onboard and train team members, delegate tasks, and adapt within the market to maintain service levels and business continuity.