Assistant Store Manager — Lead Ops & Customer Experience

Asurion; Mokena (IL); On-site; USD 29,000 - 42,000; Full time

Job summary

Asurion is seeking an Assistant Store Manager in Mokena, IL who will support the Store Manager in daily store operations, customer experience, repair performance, inventory, and team development. This hourly leadership role acts as second-in-command and requires hands-on guidance for technicians and front-of-house staff.

The role emphasizes proficient repair processes, queue management, task delegation, and training to maintain service levels and business continuity across the market.

Qualifications

• Experience supporting store operations and leading teams
• Proficiency in front-of-house and repair workflows
• Ability to coach technicians and monitor repairs

Responsibilities

• Support the Store Manager in daily store operations, including opening/closing, customer flow, repair intake and completion
• Ensure adherence to company processes, standards, and repair procedures
• Help delegate daily tasks to align priorities, service levels, and customer needs
• Monitor workflow and resolve issues impacting productivity or customer experience
• Support onboarding and training of team members and flex to market needs

Skills

Front-of-house operations

Repair processes

Team development

Customer experience

Repair queue management

Delegation

Job description

Asurion is seeking an Assistant Store Manager in Mokena, IL who will support the Store Manager in daily store operations, customer experience, repair performance, inventory, and team development. This hourly leadership role acts as second-in-command and requires hands-on guidance for technicians and front-of-house staff.

The role emphasizes proficient repair processes, queue management, task delegation, and training to maintain service levels and business continuity across the market.