Store Lead

Asurion; Phoenix (AZ); On-site; USD 28,128 - 40,062; Full time

Benefits offered by this job

Competitive bi-weekly pay

Inclusive benefits (health, dental, vision)

Performance-based incentives

Cell phone allowance

Retirement savings plan

Paid time off

Employee Assistance Program

Life insurance

Continuing education support

Opportunities for career advancement

Job summary

A leading tech care company is seeking a Store Leader to drive growth and lead a team in delivering exceptional customer service. You will oversee store operations and inspire your team to meet performance goals while ensuring a positive customer experience. Ideal candidates should have leadership experience, strong communication skills, and the ability to solve problems effectively. This role offers competitive pay and various benefits, including performance-based incentives and opportunities for career advancement.

Qualifications

• 1+ years of leadership experience, including coaching and training.
• 2+ years of customer service experience.
• Strong problem-solving and organizational skills.

Responsibilities

• Lead team to achieve store goals.
• Coach and motivate team for exceptional service.
• Ensure positive customer experience.
• Oversee store operations and inventory management.
• Support all roles in the store.

Skills

Leadership

Customer Service

Problem-Solving

Communication

Organization

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office

Job description

Overview

Our Store Leaders are vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will be a key driver of our growth and success.

Starting Pay

• $24.75 per hour + uncapped commission + profit sharing
• Average monthly incentive potential: $915, with unlimited earning potential!

Responsibilities

• Leading your team to achieve store goals in repair volume, sales, speed, and profit.
• Coaching and motivating your team to meet performance targets and deliver exceptional customer service.
• Ensuring a positive customer experience by solving problems and empowering your team to do the same.
• Maintaining store operations, including inventory management, a clean store environment, and adhering to Asurion’s values.

Key Responsibilities

• Team Leadership: Inspire, develop, and coach team members to achieve their full potential. Conduct performance reviews and provide feedback.
• Customer Service & Sales: Guide your team in delivering excellent service, solving problems, and offering tailored tech solutions.
• Problem-Solving: Lead by example to address customer issues and help your team work through challenges.
• Store Operations: Oversee repair quality, maintain inventory, and ensure a clean, welcoming space for customers and employees.
• Adaptability: Support all roles in the store, from device repair to customer service.

What You’ll Bring

• High School Diploma or equivalent (GED)
• 1+ years of leadership experience, including coaching and training
• 2+ years of customer service experience
• Proficiency in Microsoft Office, especially Excel
• Strong communication, organizational, and problem-solving skills
• Flexibility to work weekends, holidays, and varying shifts
• Motivation to meet and exceed performance goals

Perks & Benefits

• Competitive bi-weekly pay
• Inclusive benefits (health, dental, vision)
• Performance-based incentives
• Cell phone allowance
• Retirement savings plan
• Paid time off & Employee Assistance Program
• Life insurance & Continuing education support
• Opportunities for career advancement

About Asurion

Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.