Store Operations Lead - Open/Close & Customer Experience

Walgreens Co.; Sheboygan (WI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is looking for an energetic team member to open and close the store when management is absent, handle cash and transactions, and ensure the store and stockroom are ready for the day. You will engage customers, process returns, and support inventory control while modeling outstanding service.

Additionally, you will assist with incident reporting, communicate tasks to the team, and uphold company policies to maintain a safe, welcoming store environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling, and ensures floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Communicates tasks to team members when management is not present and reports disciplinary issues and complaints to management.

Skills

Leadership experience

English proficiency

Inventory control knowledge

Education

PTCB certification or pharmacy license

Job description

Walgreens Co. is looking for an energetic team member to open and close the store when management is absent, handle cash and transactions, and ensure the store and stockroom are ready for the day. You will engage customers, process returns, and support inventory control while modeling outstanding service.

Additionally, you will assist with incident reporting, communicate tasks to the team, and uphold company policies to maintain a safe, welcoming store environment.