Store Operations Lead - Open/Close, Customer Delight

Walgreens; Morrisville (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store role focused on customer experience and operations in Morrisville, NC. The position involves opening/closing the store, cash handling, refunds, and ensuring daily readiness of the sales floor and stock room.

The role emphasizes delivering a distinctive customer experience, engaging customers, and supporting team members with service excellence and proactive assistance. English fluency and prior leadership experience are required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience; communicates best practices to the team.

Skills

Leadership experience

English fluency

Customer service

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a store role focused on customer experience and operations in Morrisville, NC. The position involves opening/closing the store, cash handling, refunds, and ensuring daily readiness of the sales floor and stock room.

The role emphasizes delivering a distinctive customer experience, engaging customers, and supporting team members with service excellence and proactive assistance. English fluency and prior leadership experience are required.