Store Operations Lead — Omnichannel & Analytics

Inditex; Honolulu (HI); Hybrid; USD 55,000 - 74,000; Full time

Benefits offered by this job

25% discount

Benefits package

Job summary

Zara USA, Inc. in Honolulu is hiring an Operations Manager to run store operations focusing on stockroom and service for sales and customers.

You will organize tasks, read reports and act on KPIs, supervise back-office processes, and ensure omnichannel workflows (SINT, IPOD, STORE MODE, CC) are efficient. The role emphasizes leadership of the operations team and compliance with safety regulations.

Responsibilities

• Help the Head of store Operations organize store operations based on operational KPIs to optimize and improve performance.
• Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.
• Execute the replenishment and verify its location in the plant.
• He supervises the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service.
• Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Help Head of store operations manager implement new projects and operational updates.
• Assist Head of store operations manager, manage the external team.
• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for the operation of store devices and track technology incidents.
• Continuous communication and feedback with your supervisor (Head of store operations manager) and all teams within the store (section managers, experts, specialists)
• Continuously train teams in their area.
• Help Head of store operations manager develop the store's operational team.
• You are responsible for compliance with occupational risk prevention, health and safety regulations.

Job description

Zara USA, Inc. in Honolulu is hiring an Operations Manager to run store operations focusing on stockroom and service for sales and customers.

You will organize tasks, read reports and act on KPIs, supervise back-office processes, and ensure omnichannel workflows (SINT, IPOD, STORE MODE, CC) are efficient. The role emphasizes leadership of the operations team and compliance with safety regulations.