Store Operations Lead — Manager on Duty

The TJX Companies, Inc.; Corona (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Associate discount

401(k)

Medical/dental/vision

HSA

Life insurance

Short/long term disability

Paid holidays/vacation/sick

Adoption assistance

Job summary

The TJX Companies, Inc. is seeking a Key Carrier at our Corona, CA HomeGoods store. This role expands the Coordinator duties and occasionally leads as a Manager on Duty, with open availability including nights and weekends.

You will model exceptional customer service, supervise Associates, and ensure adherence to company policies and store procedures while maintaining a positive shopping experience for guests in a fast-paced retail environment.

Qualifications

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Customer service

Communication

Multi-tasking

Flexible schedule

Problem solving

Job description

The TJX Companies, Inc. is seeking a Key Carrier at our Corona, CA HomeGoods store. This role expands the Coordinator duties and occasionally leads as a Manager on Duty, with open availability including nights and weekends.

You will model exceptional customer service, supervise Associates, and ensure adherence to company policies and store procedures while maintaining a positive shopping experience for guests in a fast-paced retail environment.