Store Operations Lead: Key Carrier (Nights/Weekends)

The TJX Companies, Inc.; Houma (LA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Contributions

Health insurance

Scholarship program

Job summary

HomeGoods at The TJX Companies, Inc. in Houma, LA is hiring a Key Carrier. This role blends leadership with frontline customer service, serving as Manager on Duty and overseeing store operations while maintaining an exceptional shopper experience.

You will coach Associates, ensure opening/closing procedures, and support daily tasks to keep the store running smoothly. Ideal candidates have 1 year of retail experience and at least 6 months in a leadership role, plus strong communication and

Qualifications

• 1 year of retail experience or equivalent.
• 6 months of leadership experience or supervisory exposure.
• Strong customer service and communication skills.
• Ability to work flexible schedules including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Customer service

Flexibility

Teamwork

Job description

HomeGoods at The TJX Companies, Inc. in Houma, LA is hiring a Key Carrier. This role blends leadership with frontline customer service, serving as Manager on Duty and overseeing store operations while maintaining an exceptional shopper experience.

You will coach Associates, ensure opening/closing procedures, and support daily tasks to keep the store running smoothly. Ideal candidates have 1 year of retail experience and at least 6 months in a leadership role, plus strong communication and