Store Operations Lead & Key Carrier (Flexible Hours)

The TJX Companies, Inc.; Fredericksburg (VA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. (HomeGoods) in Fredericksburg, VA is seeking a Key Carrier to support store leadership, primarily serving as Coordinator and occasionally as Leader on Duty.

You must have open availability, including nights and weekends, and model exceptional customer service while upholding company policies. Responsibilities include coaching Associates, ensuring tasks align with the store plan, and maintaining safe, compliant operations.

Qualifications

• Open availability including nights and weekends.
• Proven customer service skills.
• Ability to coach, delegate, and follow-up.
• Strong communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan
• Addresses immediate customer service issues and provides coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas
• Ensures adherence to all labor laws, policies, and procedures
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Customer service

Coaching ability

Leadership potential

Adaptability

Job description

The TJX Companies, Inc. (HomeGoods) in Fredericksburg, VA is seeking a Key Carrier to support store leadership, primarily serving as Coordinator and occasionally as Leader on Duty.

You must have open availability, including nights and weekends, and model exceptional customer service while upholding company policies. Responsibilities include coaching Associates, ensuring tasks align with the store plan, and maintaining safe, compliant operations.