Store Leader: Key Carrier & Coordinator

The TJX Companies, Inc.; Palmdale (CA); On-site; USD 26,000 - 27,000; Full time

Job summary

HomeGoods at The TJX Companies, Inc. seeks a Key Carrier to support store operations and lead when needed. This role requires open availability including nights and weekends and emphasizes exceptional customer service.

You will act as Manager on Duty, coach associates, and ensure adherence to policies, procedures, and labor laws while maintaining safe, customer-focused store operations. You will collaborate with management to prioritize tasks, drive shrink reduction programs, and ensure

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to effectively coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Adaptable to changes

Store software knowledge

Merchandise flow knowledge

Problem solving

Coaching & delegation

Multi-tasking

Communication & organization

Retail experience

Job description

HomeGoods at The TJX Companies, Inc. seeks a Key Carrier to support store operations and lead when needed. This role requires open availability including nights and weekends and emphasizes exceptional customer service.

You will act as Manager on Duty, coach associates, and ensure adherence to policies, procedures, and labor laws while maintaining safe, customer-focused store operations. You will collaborate with management to prioritize tasks, drive shrink reduction programs, and ensure