Store Operations Lead (Key Carrier)

The TJX Companies, Inc.; Suffolk (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Job summary

The TJX Companies, Inc. is seeking a Key Carrier for our HomeGoods store in Suffolk, VA. The role blends customer service leadership with operational responsibilities to support a positive shopping experience.

You will alternate between Coordinator and Key Carrier duties, with open availability including nights and weekends. Expect coaching, team coordination, and adherence to store policies while maintaining a safe, efficient environment.

Qualifications

• 1 year retail experience; 6 months leadership experience.
• Strong communication and teamwork skills.
• Ability to coach and delegate to associates.

Responsibilities

• Creates a positive internal and external customer experience
• Acts as Manager on Duty adhering to company policy and procedure
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures opening/closing procedures are executed according to company guidelines
• Provides feedback, recognition and coaching to Associates
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Communication

Organization

Multi-tasking

Flexibility

Job description

The TJX Companies, Inc. is seeking a Key Carrier for our HomeGoods store in Suffolk, VA. The role blends customer service leadership with operational responsibilities to support a positive shopping experience.

You will alternate between Coordinator and Key Carrier duties, with open availability including nights and weekends. Expect coaching, team coordination, and adherence to store policies while maintaining a safe, efficient environment.