Store Operations Lead: Key Carrier & Coach

The TJX Companies, Inc.; Lakewood (CO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision insurance

HSA

Job summary

The TJX Companies, Inc. in Lakewood, CO, is hiring for a Key Carrier role within our TJ Maxx store. This position alternates with the Coordinator role, requires open availability including nights and weekends, and emphasizes leadership in maintaining store operations and customer service.

Key Carriers act as Manager on Duty when needed, coach associates, and ensure adherence to policies, labor laws, and store procedures while delivering a positive shopping experience.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed.
• Addresses immediate customer service issues and provides appropriate coaching to Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains accurate Associate coverage in service areas for a positive customer experience.
• Ensures Associates adhere to all operational procedures.
• Ensures opening/closing procedures are executed according to company guidelines.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities.
• Provides and accepts recognition and constructive feedback.
• Provides feedback, recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Team player

Leadership experience

Communication skills

Multi-tasking

Problem solving

Flexibility

Adaptability

Attention to detail

Tools

POS knowledge

Job description

The TJX Companies, Inc. in Lakewood, CO, is hiring for a Key Carrier role within our TJ Maxx store. This position alternates with the Coordinator role, requires open availability including nights and weekends, and emphasizes leadership in maintaining store operations and customer service.

Key Carriers act as Manager on Duty when needed, coach associates, and ensure adherence to policies, labor laws, and store procedures while delivering a positive shopping experience.