Store Operations Lead | Key Carrier

The TJX Companies, Inc.; Richardson (TX); In loco; USD 21.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Associate discount

401(k) Associate contributions

medical/dental/vision

Descrizione del lavoro

The TJX Companies, Inc. in Richardson, TX is hiring for a Key Carrier role that alternates with Coordinator duties, requiring leadership in store operations and a strong customer service mindset. Candidates must have open availability including nights and weekends and be ready to guide Associates to meet store priorities.

We value teamwork, adaptability, problem solving, and effective coaching. This role offers opportunities to grow within a Fortune 100 company and a comprehensive benefits

Competenze

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to effectively coach, delegate, and follow‑up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capability of multi‑tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Mansioni

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Conoscenze

Customer service

Leadership

Communication

Problem solving

Flexibility

Descrizione del lavoro

The TJX Companies, Inc. in Richardson, TX is hiring for a Key Carrier role that alternates with Coordinator duties, requiring leadership in store operations and a strong customer service mindset. Candidates must have open availability including nights and weekends and be ready to guide Associates to meet store priorities.

We value teamwork, adaptability, problem solving, and effective coaching. This role offers opportunities to grow within a Fortune 100 company and a comprehensive benefits